ocr: BUSINESS SET TO INVEST IN PACKAGED SUPPORT Revenue in $ millrons $925 Support segment 5735 includes customer service, consumer affairs, help desk, field - - $540 dispatch, and quality assurance sortware. $390 $260 1994 1995 1996 1997 1998 SOURCE: ABEKUEEN GROUP, MAT 995 Dishing Out Dollars. Independent software vendors are projected to: scC the support market expand dramatically as busi - nesses ramp-up spending on packaged applications.
